We encourage you to take advantage of our variety of value-added services and resources available to you to make your next job as simple as possible! Learn more below.
Rectangular Duct Construction Standards
We provide a comprehensive Rectangular Duct Construction Standards guide for the proper design and assembly of rectangular ductwork utilizing the DM ‘25’/’35’/’45’ rectangular flange connector systems. These standards detail the systems’ components and provide tables for duct reinforcement and fastening requirements based on duct size and static pressure class in accordance with SMACNA standards.
This guide is essential for engineers, architects, and contractors to ensure that assembled duct connections are rigid, virtually leak-free, and meet specific industry performance criteria for both positive and negative-pressure applications.
You can access the guide at any time in the Technical Resources section of our website. Still have questions? We are also available to consult or assist with any duct system design questions you may have via phone or email.
Specialized Product Assistance & Support
We understand that some of our product lines are technical, even for seasoned HVAC Pros. That’s why we have Product Line Managers (PLMs) available to answer questions about the details of each of our products. Each PLM is assigned a specific Ductmate product line family, allowing them to provide expert assistance on their specific products.
Answers to your questions or problems as they occur are only a phone call away. Our engineering and technical assistance department will back up their information with test results and technical data to solidify your position as the on-site HVAC expert. Whenever you have a difficult or critical HVAC project, we can provide the technical assistance that gives you a strong competitive edge when you’re bidding, fabricating, and installing.
For those unusual, challenging, or downright difficult projects, Ductmate’s trained specialists can back up your personnel in several key areas. We are committed to providing you with the quality and service you expect and deserve when using any Ductmate product.
Engineering Assistance & Product Specification Review
Our experts are available to work with you to design and engineer the best possible solution to difficult or unusual systems. Whether you’re dealing with high winds, snow loads, excessive pressures, specialty alloys, or critical air systems, we’ve dealt with virtually every difficult and unusual duct application you may encounter.
We also offer detailed project specification review services. Please send your general specifications to orders@ductmate.com. Our experts will review the information and recommend a comprehensive solution for your project. We can compare your specs with current industry standards and suggest beneficial upgrades.
Custom Cut-to-Length Services
Custom cut-to-length services are available on Ductmate flange systems over 50”, as well as Standing S, Slips, and Drives. This simple solution is not only convenient but will also save you time and money in the long run by reducing labor time and scrap.
Additional lead times and charges may apply. Consult Customer Service for more information.
Hands-On Training
Our experts are available to provide comprehensive, hands-on product training at your shop or job site upon request. Whether you’re new to the HVAC industry or a seasoned professional looking for a refresher on our products, anyone can benefit from a training session.
Additionally, specialized Distributor Training Classes are offered periodically throughout the year at our Pennsylvania facilities to help our distributors succeed. During this three-day experience, you will spend time with our Ductmate Sales team and PLMs to learn all the features, benefits, technical aspects, and selling techniques of our products in a relaxed classroom atmosphere, gain valuable hands-on experience and learn directly from our experts on how our products work in the field, and see our facilities and get a first-hand look at how our products are manufactured. Class dates are posted at the beginning of each year, and spots are reserved on a first-come, first-served basis. Hotel accommodations, transportation to and from our facilities, and dining are all provided at no cost to you.
Online Resources
All Ductmate products are backed by detailed specification sheets, with most including installation instructions. To save you time finding the specs you need on our website, you can browse our product spec sheets in the Technical Resources section, or visit the product pages directly and scroll down to the Related Resources section.
We also offer detailed assembly and installation videos and manuals to help ensure the system is installed correctly from the start. Find everything you need—right on our website.